Policy 

• Refunds: All services, gift cards, and products are non-returnable and non-refundable. Please communicate with our front desk team and/or nail technician if you have any concerns regarding your service(s). We will try our best to make things right

• Cancellation policy: In the event that you need to cancel your appointment, please let us know two hours before your scheduled appointment to prevent a $20 cancelation fee

• Arrival: Please arrive on time. If you are more than 10 mins late, we may not be able to accommodate you as it may push our entire schedule back. If we are unable to accommodate you due to your late arrival, the booking fee will not be refunded

• Refusal of Service: We have the right to refuse service to anyone at anytime. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks or any unacceptable behavior that we feel is inappropriate. It is important to us to maintain a safe environment for our team and guests 

• After the service: Because of everyone’s wear and lifestyle habits are unique, we cannot guarantee all of your services will last for a fixed number of days. Cleaning products, dye, and other outside products can affect the longevity of any service. If the service was the fault of the technician, you have 3 days to come into the salon so that we can try to resolve the issue. 

• Large parties: We require a 50% deposit to be paid 10 days to the appointment for all parties of 5 or more. The deposit will be used towards the services. If your party cancels without 5 days notice, the deposit will not be refunded. No services booked 3 days prior to the service date can be canceled, if service does need to be canceled, it will be charged in full. To ensure your party runs smoothly, all services must be confirmed 2 days prior.